Terms of Service

Thank you for using Palarm, operated by Ductorio ("the Company"). These Terms set out the rights and obligations between the Company and you. Please read them before using the Service.

Chapter 1. General Provisions

Article 1 (Purpose)

The purpose of these Terms is to set out the rights, obligations and responsibilities of Ductorio ("the Company") and its users, as well as the conditions and procedures for using the mobile application Palarm ("the Service").

Article 2 (Definitions)

(1) The terms used in these Terms are defined as follows.

1. "Service" means the morning alarm and AI voice conversation application Palarm provided by the Company, together with all associated features.
2. "User" means a person who uses the Service in accordance with these Terms.
3. "Member" means a User who has created an account; in these Terms it has the same meaning as "User". As at the effective date of these Terms, the Service cannot be used without an account.
4. "Account" means the unique identifying information assigned for a User's identification and use of the Service, together with all data linked to it.
5. "Alarm" means the feature that schedules the device to wake the User at a designated time by sound, vibration, on-screen display or similar means.
6. "Conversation" means the interaction after an Alarm in which AI-generated speech and text are exchanged with the User's spoken input.
7. "AI Response" means any content — text, speech and the like — automatically generated by an artificial intelligence model and provided to the User during a Conversation.
8. "User Content" means information the User provides to the Service, including conversation text converted from the User's speech and information entered by the User such as a display name and alarm settings.
9. "Notice" means the Company informing Users through in-app screens, push notifications, the Service website or similar means.

(2) Terms not defined here have the meaning given by applicable law and by the individual guidance provided within the Service.

Article 3 (Posting and Amendment of These Terms)

(1) The Company posts these Terms on the Service website and provides a link to them in the app under Settings > Support > Terms of Service.

(2) The Company may amend these Terms to the extent that the amendment does not violate applicable law, including the Act on the Regulation of Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, and the Act on Promotion of Information and Communications Network Utilization and Information Protection.

(3) Where the Company amends these Terms, it will give notice — by the posting under Paragraph (1) together with an in-app screen — stating the effective date and the reason for the amendment, at least 7 days before the effective date. Where the amendment is disadvantageous to Users or is a material change, the Company will give Notice at least 30 days before the effective date and will also notify Users individually by a means they can confirm, such as an in-app notification.

(4) When giving notice under the proviso to Paragraph (3), the Company will present the amended provisions alongside the existing ones. It will also clearly state two things: first, that a User who does not express refusal by the effective date will be deemed to have agreed to the amended Terms; and second, how to express that refusal (the "Send feedback" item in the app settings, or [email protected]). Where the Company has given notice in this way and a User does not express refusal by the effective date, that User is deemed to have agreed to the amended Terms. Where the Company has not given the notice required by this Paragraph, the amended Terms have no effect as to that User.

(5) Users have the right not to agree to amended Terms and, if they do not agree, may terminate the agreement under Article 21. The Company will not disadvantage a User solely because that User did not agree to the amended Terms.

Article 4 (Interpretation and Supplementary Application)

(1) Matters not provided for in these Terms, and the interpretation of these Terms, are governed by applicable law and commercial practice.

(2) The Company may establish separate conditions of use or operating policies for individual features ("Individual Policies"). An Individual Policy is effective only to the extent that it does not conflict with these Terms; where an Individual Policy conflicts with these Terms, these Terms prevail. However, where an Individual Policy is more favourable to Users than these Terms, the Individual Policy prevails. Where the Company establishes or changes an Individual Policy, the procedure in Article 3, Paragraph (3) applies mutatis mutandis. With respect to the handling of personal information, Article 20, Paragraph (2) prevails over this Paragraph.

(3) The handling of Users' personal information is governed not by these Terms but by the Privacy Policy published separately by the Company.

(4) If any provision of these Terms is held to be invalid or unenforceable under applicable law, the remaining provisions remain in effect.

(5) Where the Company transfers all or part of its business, or transfers its position under the service agreement through a merger or otherwise, the Company will give notice of that fact, of the transferee, and of the User's right to terminate the agreement if they do not agree, at least 30 days before the transfer date. Transfers of personal information are governed by Article 27 of the Personal Information Protection Act.

Chapter 2. The Service Agreement and Accounts

Article 5 (Formation of the Service Agreement)

(1) The service agreement is formed when a person who wishes to use the Service applies to create an account and the Company accepts that application. After the Company has given the information described in Paragraph (4), continuing with account creation is treated as an expression of agreement to these Terms and to the Privacy Policy.

(2) The Company may refuse an application, or terminate the agreement under Article 22 if it learns of the ground after acceptance, where:

1. the applicant is under 14 years of age;
2. the applicant has misappropriated another person's name, email address or social account;
3. the applicant has misappropriated another person's information, or has entered false information for the purpose of interfering with the operation of the Service, or has omitted required information (in the latter case the Company will first ask the applicant to supply it);
4. the applicant's agreement was previously terminated for breach of these Terms — unless the Company accepts the re-registration; or
5. the application otherwise violates applicable law or significantly interferes with the normal operation of the Service.

(3) The Company may defer acceptance where it lacks capacity or faces technical or operational difficulties, in which case it will inform the User of the reason.

(4) On the account creation screen, the Company displays links through which these Terms and the Privacy Policy can be reviewed, together with a statement that continuing means you are treated as agreeing to the Terms of Service and the Privacy Policy. After creating an account, you can read these Terms in full at any time in the app under Settings > Support > Terms of Service.

Article 6 (Accounts and User Age)

(1) The Service may only be used by persons aged 14 or older. Persons under 14 may not create an account or use the Service. Where the law of your country of residence sets a lower age, the Company still applies 14 as its minimum; where it requires a higher age, that higher age applies.

(2) If the Company learns that a User is under 14, it will suspend that account and inform the User (or, where identifiable, their legal representative) of that fact and of how to object. If no objection is made within 14 days of that notice, or the objection is without merit, the Company will delete the account and the related data without delay. Where there is no means of giving notice, the Company may delete the account immediately. The procedure in this Paragraph, where it applies on the ground that a User is under 14, takes precedence over Article 22.

(3) Users may create an account using an email address and password, or through a third-party authentication service such as Google or Apple. Where a third-party authentication service is used, that provider's terms and policies also apply.

(4) An Account may be used only by the User personally and may not be transferred, lent, pledged or shared.

(5) Users may change their display name in the in-app settings. Other changes to account information may be requested at [email protected].

(6) If the Company introduces paid services in the future, a payment made by a minor without the consent of their legal representative may be cancelled by the minor or their legal representative under the Civil Act. On receiving such a cancellation the Company will promptly explain the refund procedure in accordance with applicable law and the policies of the app marketplace operator, and the Company will put in place a pre-payment check of legal-representative consent at the time it introduces paid services.

Article 7 (Responsibility for Account Management)

(1) Users are responsible for managing their own account information (email address, password, linked social accounts and the like) and must not allow third parties to use it.

(2) A User who becomes aware that their account has been misappropriated or is being used without authorization by a third party must notify the Company immediately and follow the Company's guidance.

(3) The Company is not liable for damage arising because a User failed to give the notification in Paragraph (2) or failed to follow the Company's guidance after doing so. This does not apply where the damage is attributable to the Company.

(4) Users must update their account information when it changes, and the Company is not liable for disadvantages arising from a failure to do so. This does not apply where the disadvantage is attributable to the Company.

Chapter 3. Provision of the Service

Article 8 (Contents of the Service)

(1) The Company provides the following:

1. scheduling, editing and deleting Alarms, and the snooze feature;
2. the wake-up Conversation feature, in which the User speaks with the AI after the Alarm rings;
3. a personalized conversation experience that reflects the context of previous Conversations;
4. viewing wake-up records and statistics;
5. receiving Notices and notifications about the Service; and
6. any other feature the Company develops or provides, including through partnerships.

(2) The detailed specifications of the Service (how a Conversation proceeds, the voices available, how the Alarm behaves and the like) may vary depending on the User's device, the type and version of the operating system, device settings, and improvements to the Service.

(3) Speech recognition and Conversation are provided on the basis of the Korean language. Support for other languages, and the quality of recognition and responses in them, is not guaranteed.

(4) The Service is intended to help Users build a waking-up habit. It is not a medical device and is not intended to diagnose, treat or prevent any disease, including sleep disorders.

Article 9 (Limits of the Alarm Feature and Important Safety Notice)

This Article concerns your safety. Please read it carefully.

(1) The Alarm operates using the alarm and notification features provided by your device's operating system (for example, the system alarm or local notifications on iOS). Whether the Alarm actually rings at the scheduled time therefore depends on the state of your device and the behavior of its operating system, not on the Company's servers.

(2) The Alarm may fail to ring, ring later than scheduled, or ring without sound in cases such as the following:

1. the device is powered off or the battery is drained;
2. silent mode, Do Not Disturb, Focus mode, or low-power (battery-saving) mode is enabled;
3. the User has force-quit the app, or the operating system has terminated or restricted it;
4. notification, microphone or background-execution permissions have not been granted;
5. the operating system has been updated, the device time or time zone has changed, or the app has been updated or reinstalled;
6. the device has insufficient storage, malfunctions or is faulty, or third-party software such as a battery optimizer interferes; or
7. any other cause on the device or operating system side that is beyond the Company's control.

(3) The Company takes the technical measures necessary for the Alarms you set to be scheduled and to operate properly. However, because whether an Alarm actually operates depends on the state of your device and operating system as described in Paragraph (1), the Company does not guarantee that the Alarm will ring at the exact scheduled time where a cause beyond the Company's control, such as those listed in Paragraph (2), is present.

(4) You must not rely on the Alarm as your only means of waking for safety-critical purposes or for the performance of important obligations. For commitments where missing them could cause serious harm or disadvantage — work, school, examinations, catching a flight, taking medication on schedule and the like — we strongly recommend that you also use another means, such as your device's built-in alarm clock or a separate alarm device.

(5) The Company is not liable for consequences arising because the Alarm did not ring for a reason not attributable to the Company, such as those listed in Paragraph (2), or because the User did not perceive it (being late, failing to meet a commitment, and any resulting damage). Where, however, the Alarm did not ring for a reason attributable to the Company — a defect in the app, an update distributed by the Company, an error in the Company's handling of alarm scheduling and the like — the Company bears liability in accordance with applicable law. Nothing in this Paragraph excludes or limits the Company's liability for damage caused by its intent or gross negligence, or for injury to life or body.

(6) Sound is played and the screen is brightly lit during the Alarm and the Conversation. Do not use the Service while driving or in any other situation requiring your attention, and if you use earphones, please keep the volume at a level that protects your hearing. In rare cases a bright or flashing screen may cause discomfort to sensitive users; if you have a relevant medical history, please adjust the screen brightness and notification style in your device settings.

(7) Alarm information is stored on your device and is not separately retained on the Company's servers. If you change devices, delete or reinstall the app, or reset your device, the Alarms you have registered are lost and cannot be recovered; you will need to register them again on the new device.

Article 10 (Notice Regarding AI-Generated Content)

(1) Conversation responses in the Service are automatically generated by an artificial intelligence language model. They are not individually written or reviewed in advance by the Company's personnel.

(2) AI Responses have the following limitations:

1. they may contain content that is factually incorrect or inaccurate, and may present information that does not exist as though it were fact (so-called "hallucination");
2. different responses may be generated for the same question each time;
3. despite the Company's measures, expressions may be generated that are inappropriate or that a User may find offensive;
4. they may not reflect the most recent information; and
5. where speech recognition has misrendered what you said, a response may be generated on that mistaken basis.

(3) AI Responses are not professional advice of any kind — medical, legal, financial, tax or psychological — and cannot substitute for the diagnosis, counselling or advice of a qualified professional. You must not rely on AI Responses for such purposes, and you should seek professional advice before making any important decision.

(5) The Company does not warrant the accuracy, completeness or fitness for any particular purpose of AI Responses, and is not liable for the outcome of any judgment made or action taken by a User in reliance on them. This does not apply where the damage results from the Company's intent or gross negligence.

(6) AI Responses may be personalized for each User, drawing on information identified in previous Conversations (conversation summaries, profile information such as a name, occupation or place of residence mentioned by the User during a Conversation, and information inferred from the content of Conversations). You may at any time request access to, correction of, or deletion of that information at [email protected], and the Company will act without delay after verifying your identity. The categories of information used for personalization and how they are processed are set out in the Privacy Policy.

(7) The Company uses third-party artificial intelligence services to generate AI Responses and to synthesize speech. Which information is transmitted to which providers is set out in the Privacy Policy.

(8) If you encounter inappropriate or dangerous content in an AI Response, you can report it through "Send feedback" in the app or at [email protected]. The Company will review the report without delay — targeting 24 hours on a business-day basis — and take the necessary measures (refining its conversation guidelines, blocking the category of expression concerned, temporarily suspending the relevant feature and the like), and will inform reporters who have left contact details of the outcome. Reports involving an imminent risk to a User's safety are handled ahead of other reports. To reduce the generation of inappropriate responses the Company relies on the safety filters applied by its artificial intelligence model provider and on the conversation guidelines it sets, but not every inappropriate response can be blocked in advance.

Article 11 (Speech Recognition and Use of the Microphone)

(1) The Conversation feature uses your device's microphone to convert your speech into text. The Conversation feature cannot be used without microphone permission.

(2) The conversion of speech into text (speech recognition) is performed by the speech recognition function provided by your device's operating system (Apple or Google). Only the converted text is transmitted to the Company's servers. Your raw voice audio is never transmitted to or stored on the Company's servers. If the Company intends to change the processing described in this Paragraph, it will give Notice at least 30 days before the change takes effect in accordance with Article 12, Paragraph (4), and where consent is required by applicable law it will apply the changed method only after obtaining Users' consent.

(3) However, the operating system provider (Apple or Google) may transmit audio to its own servers in order to perform recognition. That processing is governed by the terms and privacy policy of the provider concerned, and the Company is not involved in it.

(4) The accuracy of speech recognition varies with background noise, pronunciation, device performance and network conditions, and the Company does not warrant the accuracy of the results. Misrecognized text may be stored in your conversation history or reflected in AI Responses.

(5) Please be aware that while the microphone is active during a Conversation, the voices of nearby third parties or private matters may also be recognized. Take care not to enter another person's conversation into the Service without their consent.

(6) You may withdraw microphone permission at any time in your device settings.

Article 12 (Provision and Modification of the Service)

(1) The Service is, in principle, provided 24 hours a day, every day of the year.

(2) The Company may change the contents, screen composition, features and method of use of the Service.

(3) The Company may modify, suspend or discontinue all or part of the Service only where there is a substantial reason to do so — stable provision of the Service, security, compliance with law, technical necessity, or the discontinuation of, or a policy change by, a third-party service required to provide the Service — and in doing so will choose the method with the least impact on Users.

(4) Where a change under Paragraph (2) or (3) is disadvantageous to Users or is a material change, the Company will give Notice of its content and effective date at least 30 days in advance, both in the app and by a means Users can confirm. Material changes include the discontinuation of a major feature and the termination of the Service as a whole. Other changes to major features or to how the Service is used will be notified at least 7 days in advance.

(5) Where there is a compelling reason that makes advance notice impracticable — urgent security measures, compliance with law, or the discontinuation of a third-party service the Service depends on — the Company may give Notice without delay afterwards.

(6) Because the Service is provided free of charge, the Company does not provide separate compensation for changes or suspensions under Paragraphs (2) to (5). This does not apply where a User suffers damage as a result of the Company's intent or gross negligence.

Article 13 (Suspension of the Service)

(1) The Company may temporarily suspend all or part of the Service where:

1. maintenance, inspection, replacement, relocation or other works on facilities are carried out;
2. normal provision is difficult due to a power outage, a communications failure, a surge in usage, or the suspension of a telecommunications carrier's service;
3. a third-party service required to provide the Service (cloud hosting, authentication, artificial intelligence, speech synthesis, push notifications and the like) is suspended or changes its policy;
4. there is force majeure such as a natural disaster or national emergency; or
5. urgent measures are required, such as responding to a security incident.

(2) Where the Company suspends the Service under Paragraph (1), it will give advance Notice of the reason and the period. Where advance Notice is impracticable for a compelling reason, it will give Notice without delay afterwards.

(3) Even where there is a server or network failure, Alarms already scheduled on your device will still operate on the device, and where the Conversation feature is unavailable the app may instead play a default alarm sound. The limits set out in Article 9 continue to apply in that case.

Article 14 (Display of Advertising)

(1) The Service is provided to Users free of charge, and all or part of the cost of operating it is funded by advertising revenue. By using the Service, you acknowledge and agree that advertising may be displayed.

(2) The Company may display banner advertisements at the bottom of the home, records and settings screens and of the screens for adding or editing an Alarm, and may display an interstitial advertisement when you return to the home screen after finishing a Conversation. No advertising is displayed while an Alarm is ringing or during a Conversation with the AI. The format, placement and frequency of advertising may change.

(3) Advertising is delivered through Google LLC's advertising service (Google AdMob). Whether an advertising identifier is used for personalized advertising depends on your consent (App Tracking Transparency on iOS, and the advertising consent settings applicable in Europe and certain other regions). If you do not consent, non-personalized advertisements may be shown, or no advertisements may be shown.

(4) The content of advertisements, the goods and services offered by advertisers, and external sites reached through advertisements are not provided by the Company. The Company does not review or control individual advertisements in advance. The Company is therefore not liable for damage arising from transactions between a User and an advertiser or from the content of an advertisement. This does not apply where the Company has acted with intent or gross negligence, such as by allowing an advertisement to run while aware of its illegality.

(5) You must not manipulate advertising by improper means, including automated clicking tools or repeated clicking.

Article 15 (Usage Limits and Paid Services)

(1) The Company may set limits on use of the Service — the maximum number of exchanges in a single Conversation, the number of Conversations per day, request frequency and the like — in order to operate the Service stably, prevent abuse and manage operating costs.

(2) As at the effective date of these Terms, a wake-up Conversation ends automatically once the User is assessed to be sufficiently awake or once a set number of exchanges has been reached. There is no limit on the number of times the Service may be used per day.

(3) Where the Company introduces a new usage limit or changes an existing limit to Users' disadvantage, it will give advance Notice under Article 12, Paragraph (4).

(4) As at the effective date of these Terms, the Service has no paid products (paid plans, in-app purchases, subscriptions or the like), and the Company does not charge for use of the Service.

(5) The Company may introduce paid services in the future. In that case the Company will give advance Notice of the following, and will provide paid services only to the extent that the User has separately agreed:

1. the name, contents, term, price and payment method of the paid service;
2. the requirements and procedure for withdrawal of subscription and refunds; and
3. where a feature previously provided free of charge becomes paid, the scope of that change and when it takes effect.

(6) Where paid services are introduced, payment and refunds are governed by the Act on Consumer Protection in Electronic Commerce, the Content Industry Promotion Act and the Content User Protection Guidelines. Where a User pays through an app marketplace (Apple App Store, Google Play and the like), refund requests and processing follow the policies and procedures set by that marketplace operator. Specific details of paid services will be set out in separate paid-service terms or an Individual Policy.

(7) No consideration or right to a refund arises in respect of the period during which a User used the Service free of charge before paid services were introduced.

Article 16 (Notices and App Updates)

(1) The Company may give Notice to Users through one or more of the following: in-app screens, push notifications, email, and the Service website.

(2) Notice to all Users may be given by posting on an in-app screen or on the Service website. However, matters that materially affect Users will be notified individually under Articles 3 and 12.

(3) The Company may request that you update the app for reasons of security, stability, legal compliance or feature improvement, and where necessary for the proper provision of the Service may restrict use of the Service on app versions below a specified version and direct you to update. However, the Company will give notice of that restriction and of the date it takes effect, in the app and by push notification, at least 7 days beforehand (except where urgent security measures are required), and even where the restriction takes effect it will not prevent Alarms already scheduled on your device from ringing.

(4) The Company is not liable for feature restrictions or malfunctions arising because a User has not updated. This does not apply where they are attributable to the Company.

(5) You may refuse notifications at any time in your device settings. Note, however, that without notification permission the Alarm may not ring on some devices and operating systems, and you may not receive Notices about the Service.

(6) Where the Company intends to send commercial advertising information, such as advertisements or event announcements, by push notification or email, it will obtain your prior consent in accordance with Article 50 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, and will obtain separate consent for transmission between 9 p.m. and 8 a.m. the following day. You may withdraw that consent at any time; the Company will stop transmission immediately upon receiving your withdrawal and will inform you of the outcome. Notifications relating to performance of the service agreement — Alarms, material changes to the Service, amendments to these Terms and the like — are not commercial advertising information.

Chapter 4. Rights and Obligations of Users and the Company

Article 17 (User Obligations and Prohibited Conduct)

(1) Users must comply with applicable law, these Terms, the guidance provided within the Service and the matters notified by the Company, and must not interfere with the Company's operations.

(2) Users must not:

1. misappropriate or improperly use another person's account, personal information or identity;
2. infringe the intellectual property rights of the Company or a third party, including copyright and trademark rights;
3. enter into the Service content that defames, insults or damages the reputation of others, or that is obscene, violent or discriminatory;
4. enter content prohibited by applicable law, such as child or youth sexual exploitation material, or induce the generation of such content;
5. induce the AI to generate unlawful information, such as information relating to crime or the manufacture of explosives or weapons, or induce the AI to generate content that encourages, solicits or assists another person's self-harm or suicide. However, speech in which a User describes their own difficulties or seeks help for themselves does not fall within this item, and the Company will not restrict use of the Service or terminate the agreement on the basis of such speech. In that case the Company provides the professional helpline information set out in Article 10, Paragraph (4);
6. attempt to circumvent or defeat the Service's safety measures (so-called prompt injection, jailbreak attempts and the like);
7. access the Service or generate large volumes of requests by automated means (bots, scripts, crawlers and the like);
8. reverse-engineer, decompile, reproduce, modify or distribute the Service, or use it to provide a separate service, without the Company's prior consent;
9. collect the Service's API, responses or data without the Company's permission and use them for another purpose, including training artificial intelligence models;
10. click on or manipulate advertising by improper means;
11. interfere with the normal operation of the Service or place an excessive load on its servers or network; or
12. otherwise act in violation of applicable law, public order or good morals.

(3) Users must not use non-public information provided by the Company through the Service (the Service's source code, API specifications, internal prompts, and materials the Company has marked as confidential) for commercial purposes, or provide it to third parties, without the Company's prior consent. This Paragraph does not apply to a User's own conversation content (Article 18, Paragraph (1)) or to the use of AI Responses provided to that User (Article 18, Paragraph (6)).

(4) Where a User breaches this Article, the Company may restrict use of the Service or terminate the agreement under Article 22.

Article 18 (Ownership of Content and Licence)

(1) Rights in what a User enters or says in the Service (User Content) belong to the User. The Company does not take assignment of any rights in User Content.

(2) Users grant the Company the right to store, reproduce, process, transmit and display User Content only to the extent necessary to provide, operate and maintain the Service. This licence is royalty-free and limited to the following purposes:

1. providing the Conversation feature (transmission and processing to generate AI Responses, and speech synthesis);
2. personalization reflecting the context of previous Conversations (creating and retaining conversation summaries and profile information);
3. displaying the User's own wake-up records and statistics, and providing conversation history at the User's request;
4. responding to failures, security, and preventing abuse of the Service;
5. responding to and handling User enquiries and reports; and
6. improving the quality of the Service (analysing errors, reviewing conversation quality, and strengthening safety measures). For this purpose the Company uses only information processed so that individuals cannot be identified. Direct reading of conversation content by Company personnel is limited to the following three cases, and each such access is recorded — handling a User's report or enquiry, responding urgently to a safety matter, and complying with a legal obligation.

(3) The licence in Paragraph (2) is valid only while the service agreement subsists. It terminates immediately when a User withdraws their membership, and the related data is deleted in accordance with Article 21.

(4) The Company does not use Users' conversation content to train its own artificial intelligence models. As regards the third-party providers to which User Content is transmitted for the generation of AI Responses or for speech synthesis, the Company secures terms that prohibit use beyond the entrusted purpose and prohibit onward disclosure, and supervises those providers, in accordance with Article 26 of the Personal Information Protection Act. Each provider's processing conditions depend on that provider's terms and policies and on the plan the Company uses, and the Company takes the measures necessary to secure terms under which User Content is not used to train those providers' artificial intelligence models. Where those conditions change, the Company will give advance Notice under Article 12, Paragraph (4) and, where consent is required by applicable law, will obtain Users' consent. Which information is transmitted to which providers is set out in the Privacy Policy. Where the Company wishes to use User Content for a purpose other than providing the Service (marketing, case studies, publication of statistics and the like), it will either render the content non-identifying or obtain the User's separate consent.

(5) Users must enter only content that does not infringe the rights of third parties, and must resolve any dispute with a third party arising from their User Content at their own responsibility and expense.

(6) To the extent the Company holds any rights in AI Responses, it grants Users a non-exclusive, royalty-free right to use AI Responses for personal or commercial purposes, subject to the following:

1. identical or similar AI Responses may also be provided to other Users, so the Company does not guarantee any exclusive right in a particular AI Response;
2. the possibility that an AI Response infringes a third party's rights cannot be entirely excluded, so a User who uses an AI Response externally is responsible for that use; and
3. you are free to use the AI Responses provided to you; accessing the Service by automated means to collect AI Responses in bulk and using them to train artificial intelligence models is, however, prohibited under Article 17, Paragraph (2), item 9.

(7) Intellectual property rights in the Service itself and in the software, designs, trademarks, logos, conversation personas and voices it contains belong to the Company or the rightful owner. Users hold only the right to use the Service in accordance with these Terms.

Article 19 (Obligations of the Company)

(1) The Company complies with applicable law and these Terms and endeavours to provide the Service continuously and stably.

(2) The Company implements the security measures required by applicable law to protect Users' personal information, and publishes and complies with its Privacy Policy.

(3) Where the Company recognizes an opinion or complaint raised by a User as legitimate, it will address it and inform the User of the process and outcome. You can reach us through "Send feedback" in the app settings or at [email protected].

(4) The Company does not use information obtained from Users in connection with the Service for purposes other than those set out in these Terms and the Privacy Policy.

(5) Where facilities fail or data is lost, the Company will repair or restore them without delay unless there is a compelling reason not to do so.

(6) Where the Company becomes aware that Users' personal information has been lost, stolen or disclosed, it will, in accordance with Article 34 of the Personal Information Protection Act, inform Users of that fact and of how to minimize harm without delay, and will report the incident to the competent authorities.

Article 20 (Protection of Personal Information)

(1) The Company protects Users' personal information in accordance with the Personal Information Protection Act and other applicable law.

(2) The specifics of personal information handling — the categories collected, the purposes of use, retention periods, entrustment of processing and cross-border transfers, and how Users may exercise their rights — are set out in the Privacy Policy. Where these Terms and the Privacy Policy conflict, the Privacy Policy prevails with respect to the handling of personal information. However, where a change to the Privacy Policy is disadvantageous to Users, the notice procedure in Article 3, Paragraph (3) applies mutatis mutandis, and matters requiring consent under applicable law apply only to the extent Users have consented.

(3) In order to provide the Service, some User information is transferred to and processed by processors located outside the Republic of Korea. The details are set out in the Privacy Policy.

(4) The Company does not collect or store Users' raw voice audio (see Article 11).

Chapter 5. Termination and Liability

Article 21 (Termination by the User — Withdrawal of Membership)

(1) You may terminate the service agreement at any time through Settings > Delete account (회원탈퇴) in the app. The Company does not attach conditions to your decision to withdraw or make the process difficult.

(2) On withdrawal, your account and the following data are deleted immediately:

1. account information (email address, social login identifier, name);
2. conversation history (conversation text converted by speech recognition);
3. profile information the AI extracted and retained from your conversations;
4. per-session, weekly and monthly conversation summaries;
5. wake-up records and conversation session information stored on the server (including alarm information where the Company has introduced alarm synchronization and you have used it); and
6. push notification tokens.

(3) Data deleted under Paragraph (2) cannot be recovered. In particular, conversation history and wake-up records cannot be restored after withdrawal, even at your own request. If there is anything you wish to keep, please request access or a copy at [email protected] before you withdraw (Article 35 of the Personal Information Protection Act); the Company will provide the information it holds after verifying your identity.

(4) App data stored on your device is also cleared on withdrawal, and scheduled Alarms are cancelled. Depending on the state of your device, however, some of this clean-up may not complete. If an Alarm still rings after withdrawal, please delete the app or turn it off in your device's notification settings.

(5) If you are unable to use the app, you may also request account deletion at [email protected]. The Company will process the request without delay after verifying your identity, and in any event within 30 days of the request.

(6) Deleting the app alone does not delete your account or the data stored on the server. If you wish to delete your account, you must use the method in Paragraph (1) or (5).

(7) The Company may retain information that it is required to preserve under applicable law, for the period that law prescribes. In addition, access records automatically written to the server for the security and operational stability of the Service (IP address, access time, error logs and the like) are not covered by the immediate deletion in Paragraph (2); they are retained for the period stated in the Privacy Policy and then destroyed.

(8) If you create an account again after withdrawing, the data from your previous account is not carried over and you are treated as a new User.

Article 22 (Restriction of Use and Termination by the Company)

(1) The Company may temporarily suspend a User's use of the Service or terminate the agreement where:

1. a ground for refusal under Article 5, Paragraph (2) is discovered after acceptance;
2. the User has breached an obligation under Article 17 or engaged in prohibited conduct;
3. the User has failed to remedy a breach within a reasonable period after being asked by the Company to do so; or
4. there is another serious reason making it difficult to maintain the agreement, such as a violation of applicable law.

(2) Before taking action under Paragraph (1), the Company will notify the User of the reason, the nature and duration of the action, and how to object. However, the Company may give notice without delay after taking action where:

1. there is an imminent risk to the rights or safety of other Users or third parties;
2. a serious impediment to the stable operation of the Service has arisen or is likely to arise;
3. action is required by law; or
4. there is no means of notifying the User.

(3) A User may object to action under Paragraph (1) by writing to [email protected] within 30 days of receiving notice. Where the Company recognizes the objection as legitimate, it will resume the User's access without delay and inform the User of the outcome.

(4) The Company determines the level of restriction having regard to the nature and seriousness of the breach, whether it was repeated, and its impact on the Service, and will not take action that is excessive relative to the breach.

(5) Where the Company terminates the agreement, the User's data is deleted in accordance with Article 21, Paragraph (2). The Company will, however, defer deletion until the objection period in Paragraph (3) (30 days from the date of notice) has passed, or until the User has stated that they will not object. Where an objection is recognized as legitimate, the Company will restore the User's account and data. The Company may retain data for a limited period to the extent necessary to resolve a dispute or to comply with a legal obligation, in which case it will inform the User of the reason and the period.

(6) Where the Company discontinues the Service as a whole, it will give Notice at least 30 days before the discontinuation date and will delete Users' data on that date. In that Notice the Company will also explain that Users may, up to the discontinuation date, request a copy of their conversation history and wake-up records at [email protected].

Article 23 (Damages)

(1) Where the Company or a User causes damage to the other by breaching these Terms, it is liable to compensate that damage.

(2) Where the Company faces a claim for damages or legal proceedings from a third party because a User breached these Terms or applicable law intentionally or negligently, the User indemnifies the Company and compensates the damage the Company suffers to the extent proximately caused by that breach. In such a case the Company will inform the User of the claim without delay, give the User an opportunity to participate in the defence, and will not settle on terms unfavourable to the User without the User's consent.

(3) The scope of damages the Company must pay to a User is, in principle, ordinary damages. Damages arising from special circumstances are compensated only where the Company knew or could have known of those circumstances.

(4) Nothing in these Terms excludes or limits the Company's liability for damage caused by the Company's intent or gross negligence, or for injury to life or body attributable to the Company.

Article 24 (Disclaimers)

(1) The Company is not liable where it cannot provide the Service, or where a User suffers damage, for any of the following reasons:

1. force majeure, including natural disaster, war, the spread of infectious disease, or national emergency;
2. causes beyond the Company's control, including the suspension of a telecommunications carrier's service, power outages, and the User's own network environment;
3. impediments to use attributable to the User (device settings, permissions not granted, force-quitting the app and the like);
4. damage arising because the User did not manage their device, operating system or account information;
5. transactions relating to advertisements displayed in the Service or to third-party goods and services reached through them; and
6. disputes arising between Users, or between a User and a third party, through the Service.

(2) Paragraph (1) does not apply where the Company has acted with intent or gross negligence.

(3) Consequences arising from an Alarm failing to operate or operating late are governed by Article 9; consequences arising from the inaccuracy of AI Responses are governed by Article 10; and consequences arising from speech recognition errors are governed by Article 11.

(4) The Company is not liable where a User fails to obtain expected income from using the Service, or for damage arising from information obtained through the Service. This does not apply where the Company has acted with intent or gross negligence.

(5) The Service is intended to help Users build a waking-up habit. The Company does not warrant any particular wake-up outcome or any health or sleep benefit.

(6) Nothing in this Article limits any liability of the Company that cannot be excluded or limited under applicable law, including the Act on the Regulation of Terms and Conditions.

Article 25 (Dispute Resolution)

(1) The Company and Users will consult with each other in good faith to resolve amicably any dispute arising in connection with the Service.

(2) You may raise a complaint or opinion about the Service through "Send feedback" in the app or at [email protected], and the Company will endeavour to handle it promptly. Where prompt handling is not possible, the Company will inform you of the reason and the expected schedule.

(3) Where a dispute is not resolved by consultation, Users may apply for mediation to the following bodies:

1. the Consumer Dispute Settlement Commission of the Korea Consumer Agency (www.kca.go.kr, 1372);
2. the Content Dispute Resolution Committee (www.kcdrc.kr);
3. the Electronic Documents and Transactions Dispute Mediation Committee (www.ecmc.or.kr); and
4. for disputes concerning personal information, the Personal Information Dispute Mediation Committee (www.kopico.go.kr) and the Privacy Infringement Report Centre (privacy.kisa.or.kr, 118).

(4) Applying for mediation under Paragraph (3) does not affect a User's right to bring legal proceedings.

Article 26 (Governing Law and Jurisdiction)

(1) These Terms and any dispute between the Company and a User are governed by the law of the Republic of Korea. However, where a User is a consumer resident outside the Republic of Korea, these Terms do not exclude any right of that User that is mandatorily guaranteed by the consumer protection laws of their country of residence.

(2) Any lawsuit concerning a dispute between the Company and a User shall be brought before the court having jurisdiction under the Civil Procedure Act. A User who is a consumer habitually resident outside the Republic of Korea may also bring proceedings before the courts of their country of habitual residence, in accordance with Article 42 of the Act on Private International Law.

(3) The Korean version of these Terms is the authoritative original. In the event of any discrepancy between a translation into another language and the Korean version, the Korean version prevails.

Chapter 6. Special Provisions for Use Through App Marketplaces

Article 27 (Special Provisions for Use Through App Marketplaces)

(1) Paragraphs (2) to (11) apply where you download and use the Service through the App Store operated by Apple Inc. ("Apple"); Paragraph (12) applies where you download and use it through Google Play operated by Google LLC. Where this Article conflicts with any other provision of these Terms, this Article prevails to that extent.

(2) Acknowledgement. These Terms are concluded between the Company and you only, and Apple is not a party to these Terms. The Company, not Apple, is solely responsible for the Service and its content.

(3) Scope of Licence. These Terms grant you only a non-transferable licence to use the Service. That licence may be exercised only on Apple-branded devices that you own or control, and it does not extend beyond what the Usage Rules set out in the Apple Media Services Terms and Conditions permit.

(4) Maintenance and Support. The Company is solely responsible for maintenance and technical support for the Service, and Apple has no obligation whatsoever to furnish any maintenance or support services.

(5) Warranty. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the app (if any). To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Service, and any claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to any warranty are the Company's sole responsibility.

(6) Product Claims. The Company, not Apple, is responsible for addressing any claims by you or a third party relating to the Service or your use of it, including product liability claims, claims that the Service fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation.

(7) Intellectual Property Rights. In the event of a third-party claim that the Service or your use of it infringes that third party's intellectual property rights, the Company is solely responsible for the investigation, defence, settlement and discharge of that claim.

(8) Legal Compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

(9) Developer Name and Address. Questions, complaints and claims relating to the Service may be directed to the Company's name and address set out in the "Operator and Contact" table at the end of these Terms, and to [email protected].

(10) Third Party Terms. You must comply with any applicable third-party terms of agreement when using the Service (for example, your wireless carrier's data plan terms).

(11) Third Party Beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to this Article, and upon your acceptance of these Terms Apple has the right to enforce these Terms against you as a third-party beneficiary.

(12) Where you have downloaded the Service through Google Play operated by Google LLC, the Google Play Terms of Service also apply, and prevail over these Terms to the extent of any conflict.

Addendum

(1) These Terms take effect on August 20, 2026.

(2) These are the first Terms of Service for Palarm; there are no previous Terms.

Operator and Contact